FAQ

Default solution folder, feel free to edit or delete it.

How can I purchase PhiProducts?
Thank you for being interested in our products. We ship worldwide so you are welcome to order our products here: https://www.phishop.com If you are outside...
Wed, 3 Apr, 2019 at 5:10 PM
Do I need to be a PhiArtist in order to be able to place an order?
No, any Artist can place an order on our website. Only a few products require special education, such as our PhiRemoval products or PhiLaser. In order to b...
Wed, 3 Apr, 2019 at 5:10 PM
I'm having trouble signing into my account.
If you received a message that says “You did not sign in correctly or your account is temporarily disabled.”, this means your email address/password wasn’t ...
Wed, 3 Apr, 2019 at 5:11 PM
Which payment methods can I chose?
We accept Credit Card, Paypal, bank transfer and SofortÜberweisung (Wirecard Checkout Seamless). In Germany and Austria you also have the option of chos...
Wed, 3 Apr, 2019 at 5:11 PM
When can I expect my order to arrive?
All of our parcels (except cash on delivery orders) are shipped via DHL Express.  Once your order is shipped, you should receive it within 1-2 business day...
Wed, 3 Apr, 2019 at 5:12 PM
When will my order ship?
Our products usually ship within 1 or 2 business days (business days do not include weekends or holidays) after receiving the payment. However, if we have a...
Wed, 3 Apr, 2019 at 5:13 PM
How are shipping rates calculated?
The shipping costs are calculated automatically before check out and depend on the weight of your parcel and its destination. If your order is being shipped...
Wed, 3 Apr, 2019 at 5:13 PM
Will there be custom fees applied?
All international orders (outside of the EU) are subject to customs and duty fees as defined by the country of import.  Unfortunately, we are unable to pro...
Wed, 3 Apr, 2019 at 5:14 PM
Can I cancel my order?
We are very sorry but as you agreed our GTC's, which means that you confirmed to purchase as a business person, this is our cancellation policy: ht...
Wed, 3 Apr, 2019 at 5:14 PM
Do I have to create an account to be able to shop?
An account is not required in order to shop from our site. But we do recommend that you create an account, as it makes it easy to check on the status of an ...
Wed, 3 Apr, 2019 at 5:14 PM